Reports recently emerged the Xbox One was experiencing technical issues with its disc drive, and now Microsoft has confirmed that a small portion of the consoles are indeed suffering from the problem. Luckily, Microsoft is taking steps to help users deal with the problem.

Some Xbox One users are reporting that the disc drive for the Xbox One is making a suspicious grinding noise and is not reading video games or other Blu-rays properly or not at all. Microsoft has acknowledged these problems, and is working to fix these issues and replace the malfunctioning new Xbox Ones.

Curiously, Microsoft does not have a solution for these disc drive issues on the Xbox One troubleshooting page, instead focusing on the Xbox One failing to update after the day one update for the console, or the Microsoft claiming that the console's memory is almost full. Microsoft's advice for fixing your broken Xbox One? Call customer service.

The Xbox One isn't the only next-gen console experiencing technical problems. Some owners of Sony's PlayStation 4 are reporting an error called the Blue Light of Death, a problem with PS4's ability to to send or receive information from the television. These types of errors are fairly common when a new video game console is launched; manufacturers have to pump out as many consoles as they can very quickly, often before some errors can be fixed. 

To put these error messages in perspective, Sony claimed that around 0.4 percent of PlayStation 4 consoles are suffering from the Blue Light of Death, and Microsoft claims a small number of consoles are dealing with the faulty disc drive. But with both consoles already past 1 million units sold, that means tens of thousands of consoles could be dead in the water right out of the box.

However, despite all this doom and gloom surrounding the Xbox One, a potential solution for this error has emerged. Some users are reporting that pushing gently down on the disc drive can adjust the device enough to cut down or even eliminate the grinding noise and cause the disc drive to work properly.