Xbox One Problems: Microsoft to Replace Noisy Game Consoles

Some of those who purchased the Xbox One encountered noise issues and the complaints were raised in the official Xbox forum. Now, Microsoft has promised to address the problem by replacing the faulty Xbox-es.

Eurogamer reported that around 800 people have responded to the issue's official thread. The first complaint was published on August 5. The source indicated that Microsoft has confirmed the problem, saying:

"We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud.

"While this does not affect the safety or functionality of the system, we're asking customers who believe they are experiencing this issue to contact Xbox Support: https://support.xbox.com. At the request of our customers, we are exchanging those consoles for new systems."  

One possible reason for the strange sound may be a coil whine, Eurogamer pointed out. According to the source, it happens when low energy is being used from the console. The same source added that users said plugging a Kinect sensor reduces the noise. 

It isn't clear if the extra noisy Xbox game consoles belong to a specific batch but Eurogamer said that the problem arose after Kinect-less versions went on sale. On the other hand, Kotaku noted that the issue's incidence increased after the Xbox One launched in new countries such as Japan, Portugal, and Greece just recently.

The current issue brings gamers back to other hardware anomalies in the past. In November 2013, GameSpot reported of a grinding noise which reportedly occurs when trying to play games from disc.

Noise issues still linger up to this date. The latest forum post reads, "I also have the noise problem as well on the dashboard. I just recently bought the madden bundle yesterday. Most likely going to exchange it at the store tomorrow and hope for the best."

Certainly, gamers can count on Microsoft as the company itself promised replacement. Having the same problem with your console? Check out the company's product servicing guidelines here.