Delta Air Lines (DAL) Mobile Phone Conversation Ban on Flights Continues Despite FCC Decision; Texts, Email Acceptable, Memo Reveals

Delta Air Lines plays by its own games even after the Federal Communications Commission (FCC) ruled a decision in favor of mobile phone owners.

The FCC ruled to end the ban on in-flight mobile phone usage, but Delta Air Lines CEO Richard Anderson released a memo about the decision.

The memo, released to 80,000 Delta employees, revealed talking on mobile phones will remain restricted. He isn't enforcing a full ban on mobile phone usage as passengers can have access to emails, texts, and other silent methods of communication.

"Delta will not allow cellular calls or Internet-based voice communications onboard Delta or Delta Connection flights," the memo read.

Anderson based his decision on customer research and feedback on how voice calls in flights would be a "disruption" during the travel experience.

"In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from - not enhance - their experience," Anderson wrote. "Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard."

According to the Delta Air Lines CEO, the airline company will continue to consider the latest changes in technology regulations while keeping their customers and employees in mind.

"This is yet another example of how we continue to have your back and how we also rely on your professionalism and experience to guide our actions and decisions," wrote Milch.

What do you think of Delta Air Lines' memo?

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